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Service

Our daily commitment is to help transform any opportunity into a customer success

We have dedicated our energies, skills and determination to making BDF customer service a valued, integral part of the BDF brand.

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Customer care

To make sure that we can always reach our high customer satisfaction levels, the Customer Care Service has been included as part of the company’s overall approach to continuous improvement.

Spare parts

Over 40,000 parts ready for you, to complete a correct maintenance routine. Our Customer Care people can help you to draw up the perfect maintenance plan, with alle spare parts necessary for your plant and machine to operate on the best performance.

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Pre-sale Services

Supervised installation

A team of skilled technicians travels the world to supervise and co-ordinate the set up of the machine supplied to make sure that it will be ready to produce glass containers as soon as possible.

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Trainings

We offer practical training programs for planning, maintenance and product use to enable you to exploit the full potential of your BDF machine or system. We constantly refine and update our courses with the support of qualified instructors, trained to give you the most up-to-date instruction, both theoretical and practical. We are able to provide trainings at BDF HQ or on site at your plant.

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Technical assistance

Maintenance or repair

All equipment requires maintenance or repair at some point. Depending on the nature of repair and the size of your equipment, BDF offers onsite repair, assistance and online assistance. Complete range of services for equipment repair, overhaul and testing to restore equipment to original operating condition.

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Preventive Maintenance

In our Industry is so important to prevent problems and bugs, it is so crucial in terms of safety and in terms of profit as well. For this reason we suggest you to trust BDF customer care team in order to arrange the best schedule concerning spare parts and technical assistance.

Ask for preventice support

Turnkey solutions

The turnkey solution might be the best option to give a boost to your operations workflow. We can offer a cost-effective solution to various business processes, guaranteeing the fastest way to start your glass plant.

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Why to choose our onsite assistance

01.

Minimised downtime by fast, reliable onsite repair services at customer facility

02.

Qualified BDF service engineers and fully equipped service vehicles

03.

Timely and cost-effective way to resolve problems associated with unexpected failures

04.

Backed by a solid BDF warranty

05.

Convenient pick-up and delivery services and, if required, a rental unit to ensure continued plant operations